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Michael Dimoreon Google

3 months ago

These people are scammers. I paid for a termite bundle service $150/mo for a year and my understanding was the termite stations would be mine after the year ($1,800) but now i've been informed they will come and remove them after i cancel my service. I have absolutely no idea what i paid $1800 for. I've never seen anyone come and check my bait stations. Do not get their termite service it's a complete scam.

Tiffany Brown Hallon Google

3 months ago

Cali and Jimmy were my technicians. They text me before, during, and after my inspections. The called to follow up and they were so polite and professional. I hope they are the techs I get next time. Truth be told, all of my technicians have been great. No complaints from us.

Jim Sibelon Google

3 weeks ago

Alberto is awesome ! Great communicator and very detailed and thorough taking care of my property. He also notifies me before arrival and provides feedback on his findings.

Mike Con Google

2 years ago

DISHONEST and FORGET ABOUT contacting ANYONE at the local office. You will ALWAYS be redirected to the national number where they’ll want to confirm your name, phone, address, and account TWO or THREE times before you actually get helped. Also, the Ft. Myers Office will defraud you out of your service. I was outside working on my boat all morning/afternoon. “Ismael” was supposed to come service the bait stations for termites between 10am and noon. At TWO THIRTY, Ismael says he was on my property for 20 minutes and logged the report that he was. He was never there, unless he’s invisible or parachuted. I call him that day. He doesn’t return my call. I email him and cc his supervisor. The email to the supervisor bounces and Ismael doesn’t reply. I call the main number, and after being transferred twice and interrogated 3 times about my account info, I cancel the termite service, in spite of their offer to reduce the price 40% (that’s how frustrating this is). A week later, I receive a report saying “Chris” was at my house and serviced the bait stations, and I owe $65. I call the local office, ring through to the national number, request to speak to Joe N., the manager AT FORT MYERS, get someone ELSE at the national number who, after asking me a bunch of questions, transfers me to a THIRD person at the national number, who makes it VERY DIFFICULT to rest assured that my service was cancelled and why I have a bill. SO, I cancelled the entire service. You stole from me. You refuse to put me in touch with the accountable parties or their supervisors. In that case, I don’t want to do business with you, and you don’t deserve my money. I hope this review costs you 1000x more than the time and money you cost me. Thanks for leaving 20 holes around my property to trip on, also! Were there holes there when you came to PLACE the traps?! Then why are there homes now that you've REMOVED the termite traps?! Sergio did a GREAT job on the inside of the house during the two years or so I was with Terminix, and was always perfect with his customer service.

Shae Ranallion Google

a month ago

This morning, if representative from Terminix, Chris Latherow, came to do a Check of our outside termite traps. I told him we had just the day before. Had troubles with bugs inside the house. Although that is not his area, he was so helpful, calling in the problem and getting us a appointment for The next morning. What excellent service, thanks, Chris!