Petco Claim this business

Ana Turinoon Google

4 months ago

I have bought multiple reptiles from them. Arianna is very knowledgeable and an amazing manager. Rick was also an incredible manager, but he is gone to Port Charlotte so I will actually be following them to that store.

Johan Bacallaoon Google

4 months ago

I’ve had generally positive experiences with the staff at this location, as they are usually friendly and willing to help. However, my most recent visit left me with a very unpleasant impression due to the behavior of the store manager. I was attempting to apply my resale certificate, something I have done many times over the years at different locations. I understand that there can be different ways to process it depending on the system or situation. In this case, the register encountered an issue and had to be restarted. The associate assisting me was patient and genuinely trying to resolve it. When the manager got involved, she insisted on handling the situation in only one specific way and was completely unwilling to consider that there might be alternative methods. I politely asked if there could be another way to process the resale certificate, based on my prior experiences, but she immediately became defensive and dismissive. It felt as though she interpreted my question as a request to do something improper, which was not the case at all. I was simply trying to help resolve the issue based on what I’ve seen done before. Instead of working collaboratively or exploring options, she remained closed off and unapproachable. This is the only location where I have been unable to successfully apply my resale certificate in years of similar transactions, and unfortunately, the way I was treated during this interaction has left me with a very negative impression of the store.

Sergio Pattoon Google

7 months ago

I had a terrible experience at this Petco. I was with my family looking for guppies for my kids' starter tank. To be clear: I had over 10 years of experience breeding fish in Brazil. Two different employees refused to sell me fish, citing 'ammonia' and 'tank size' in the most condescending way possible. One lady was incredibly unprofessional, asking me right in front of my children, 'Do you even want dead fish?' just because I disagreed with her. They seem to follow a training booklet without having any real-world knowledge or basic customer service skills. If you're in the Naples area, save yourself the frustration and go to another local store instead where people actually know what they’re doing and treat customers with respect. Here a picture of my dead fish

Ory La Rioson Google

11 months ago

Unfair Fish Return Policy Despite Proof and Recent Purchase Today I visited Petco here in Naples, Fl 34109. I’m extremely disappointed with this store. After spending over $100 on a new tank, supplies, and fish, I was sold a fish that was clearly unhealthy from the start. It died shortly after being introduced to my tank, even though all the other fish are still alive and well—proving the problem wasn’t with my setup. When I returned to the store less than a week after purchase, I came prepared with my receipt and even a water sample to show my tank’s condition. Despite having this proof, they refused to help simply because I didn’t have the dead fish with me. All of this over a $5 fish—especially frustrating since I was planning to buy more fish today. This rigid policy is unreasonable and discouraging—especially from a company that claims to promote responsible pet care. I expected better customer service, understanding, and accountability. After this experience, I will be rethinking any future purchases from Petco.

V Reyeson Google

6 months ago

Never been the this store but when I called with questions about vaccines for my kitten Ariana was super helpful. Gave me pricing for individual rounds of vaccinations as well as bundle prices! I called Gulf Coast right before initiating calling Naples and I had no help whatsoever instead, the girl had told me to Google the phone number because even that she couldn’t provide me. She knew nothing. Thanks a million to Ariana who had all the answers!!! You’re a rock star & definitely someone I would trust with my kitten. 🫶🏼