Penguin, Corp. Claim this business

Nickole Hendraon Google

5 months ago

DO NOT USE THEM! I have had Penguin Air since 2016 when they installed my Trane unit. I have had it maintained every 6 months since then and haven’t had much trouble with the unit except with replacement of new coils and 8lbs of refrigerant in 2020. I have noticed that in the last few years the company’s philosophy has changed and I feel like they do not put the customer first. They no longer have staff answering phone calls, instead it’s routed to an answering service. It’s very difficult to try and get a call back from someone knowledgeable. This is especially fustrating, considering what has been happening with my unit. This past September the tech came out for routine maintenance and noticed the unit was down a pound of refrigerant and he charged me $119 for it. On January 24, 2026 the unit wasn’t cooling correctly and when checked it was down 4lbs of refrigerant so the tech added this and suggested a dye test which he did. On February 5, 2026 he came out to check on the dye test and didn’t notice any leaks and then he came out a 2nd time on February 12 and noticed a tiny leak and suggested a pressure test. By now, my suspicion had been peaked because I had a gut feeling I was being taken advantage of. Thankfully, I had called Sunset Air to come out for a second opinion. Sunset Air arrived this morning (February 13) and within SECONDS, Tyler spotted the refrigerant leak. I believe that Penguin Air was trying to get additional money from me and they prolonged everything just so that my unit was out of warranty, which expired on 2/4/2026. Sunset Air suggested 2 options which I am in total agreement with and needless to say I will move forward with Sunset Air.

Richard Hernandezon Google

9 years ago

I called to have my HVAC serviced/looked at because it was not working as it should. Gus came out to service/inspect and he was very thorough and knowledgeable. He explained everything to us in detail what was wrong and what needed to be done. We had others come out and look and received a few different estimates, however no one else explained anything the way Gus did, so we decided to go with penguin. Everyone involved in the entire process was very professional from the first phone call to the inspection after the work was completed. I want to thank Gus, Nate, Dustin and Dale for all their time and help. Nate and Dustin did the installation at our home and did an outstanding job. Shortly after the work was completed, Gus took the time to come by and look things over and to see if I had any question and to make sure that we where happy!! I highly recommend penguin air!! Could not have had a better experience! THANKS TO ALL OF YOU!!

John Todorofon Google

8 years ago

Just had our first maintenance service with Penguin Air. Gus (service tech.) did an excellent job performing a complete service & preventative maintenance review of our system. He was extremely knowledgeable and very willing to answer any questions we had about our system. He spent a good amount of tome completing the service and thoroughly explained what he had done. Furthermore, he took the time to make some suggestions for improving our energy use and running the system at a high level of efficiency. Extremely satisfied with this company and their tech. personnel. Highly recommended!!!!

Mary Fitzpatrickon Google

8 years ago

I don't typically write reviews, but these guys were awesome. I use Penguin Air for my normal maintenance on my a.c. unit. Last fall, my AC suddenly stopped working. I called Penguin Air, and a technician was at the house within 2 hours! Marcello diagnosed the problem immediately. We worked together to figure out what replacement unit would be the best for us. Stephen was great in keeping in touch and keeping the process moving forward. He was also very helpful in communicating with my insurance people so we had a very favorable outcome. I appreciated the responsiveness in always responding to my calls and questions promptly. Wally worked fast and efficiently, maneuvering in very tight and uncomfortable spaces. They were professional, courteous, and did a great job in a timely manner for a very fair price. I would not hesitate to recommend them.

Ryan Perilloon Google

a year ago

My father hired a tech to service his AC unit over the summer when he was out of town. Technician told him that he required a new compressor and a new AC contactor for a total cost of $3200. He did not believe that was the issue (unit is only 6-years old). When he came back - he hired a different company and they indicated that the compressor was fine and that it had instead been unplugged and that the issue was only the AC contactor. Repair bill was instead $504. As no one else has serviced the unit - our speculation is that the original tech unplugged the compressor in order to over charge (if not this, then a serious lack of competence in the ability to service the unit). We do not trust this company and would advise any other potential customers to be extra cautious.