One Way Air Claim this business

CoralToons The Vyonder 2004on Google

2 weeks ago

Stay away from One Way Air. My experience with One Way Air has been one of the most frustrating consumer experiences I've ever had. A preventative maintenance visit turned into a sales appointment before the scheduled maintenance was even completed. Instead of performing the service I requested, the visit quickly became focused on selling me a replacement system. For approximately two years, my maintenance visits repeatedly included discussions about replacing my AC system. The final maintenance visit became a sales conversion that resulted in replacing an operational system. I was sold a two-stage HVAC system specifically for humidity control and improved comfort. The system installed did not match the configuration I understood I was purchasing and has not performed as represented. The problems started immediately after installation. Within the first few days, I observed installation concerns, including an improperly sealed filter/media cabinet, sealing deficiencies, condensation issues, and areas of the installation that were visibly wet. Within about 10 days, I observed rusting screws and dripping sealant (mastic). A newly installed HVAC system should not show these types of issues. The system also developed a blower motor/module failure requiring warranty repair. My home is still not cooling properly, and despite documentation showing the blower is not operating correctly, One Way Air continues to dispute the issue rather than resolve it. The warranty repair remains incomplete, and I still have not received a clear corrective plan. One Way Air has been to my home approximately five times since installation, yet the issues remain unresolved. I was forced to hire two independent HVAC professionals at my own expense because the problems were not being resolved. Their evaluations documented concerns that remain unresolved. It has now been approximately 40 days since installation, and I am left with an HVAC system that is not performing properly, an unresolved warranty repair, and no clear corrective plan. I replaced an operational AC system expecting improved comfort and reliability. Instead, I ended up with a system that performs worse than the one I replaced. The lack of communication, follow-through, and accountability has completely eroded my confidence in One Way Air. On Monday, Ryan advised that he had received my emails and would be sending a written course of action "momentarily." As of Friday evening, I still had not received the promised plan. The email responses I received did not address my specific questions, provide supporting documentation, or offer a clear corrective plan. Do your research before hiring One Way Air. Get everything in writing before giving any money. Make sure the exact equipment configuration, performance expectations, and scope of work are clearly documented. Do not rely solely on verbal representations or a generic invoice that only lists model numbers. If I had known this would be my experience, I would not have hired One Way Air. Learn from my experience: do your research, get everything in writing, and make sure you fully understand what you are receiving before you pay.

North Phillyon Google

4 months ago

I wanted to recognize the excellent service provided by the manager Ryan and technician Diego. Ryan was very professional, responsive, and made sure everything was handled properly. He took the time to address our concerns and ensured we received the help we needed. Diego was knowledgeable, courteous, and very thorough when checking the system. He explained everything clearly and made sure we understood what was going on. It’s always reassuring to deal with technicians who are honest and take pride in their work. Both Ryan and Diego showed great customer service and professionalism. I really appreciate their help and the way they handled everything. Thank you both for the great service.

Bailee Blalockon Google

2 weeks ago

I had an excellent experience with One-Way Air! They responded incredibly quickly and had a technician at my home by 8:45 PM the very same day I called. Louis was outstanding friendly, professional, knowledgeable, and took the time to explain everything clearly. I truly appreciated his professionalism and dedication to getting the job done right, even late in the evening. I highly recommend One-Way Air, and if you have the opportunity to work with Louis, you'll be in great hands! Would 100% recommendation to one way air!!

Cindy Grayon Google

2 months ago

Our AC needed to be replaced and we contacted One Way Air. Jeremy Grace was there within a few hours to get us an estimate. When financing thru the company failed, he was still gracious and helpful. We were able to secure financing the next day and reached out to him. Within the hour, he was at our home with a window unit to help with the heat at no additional cost until our unit could be installed. It was installed today and the installers were professional and efficient as well. We are so thankful for the amazing customer service and service we received with One Way Air. Keep up the great work! I would definitely recommend this company!

George de los Reyeson Google

2 weeks ago

If I could give 10 stars I would. My ac died at 4pm and Jeremy came out at 8pm and fixed it right up. He was extremely knowledgeable and guided me to the right product I needed to keep our house temperature low. Their service was second to none and I am very happy that we used them for our home. I highly recommend them for any of your home needs.