Gulf Coast Flooring Distributor Claim this business

centerscapeon Google

5 months ago

Buyer Beware I strongly recommend avoiding this seller. I should have read the Amazon and Google reviews before purchasing..., unfortunately, the negative feedback is accurate! After placing my order, the seller shipped the wrong item, and it turned out to be a much cheaper product than what I actually purchased. I immediately followed the return process and shipped the item back. The seller then informed Amazon that they had re-shipped the correct product, but no tracking number was ever provided, and nothing has been delivered. To make matters worse: 1. Their published phone number goes unanswered 2. They do not respond to messages submitted through the contact form on their website Communication has been nonexistent This has been a frustrating and time-consuming experience. Avoid this seller at all costs!

poodlestixon Google

3 months ago

Too bad I can't give zero stars or even negative stars for this seller. I placed an order for some grout on March 11th, and they showed that it would be delivered by March 24th. It didn't come March 24th, and they changed the date to March 30th. However, each time I would put the tracking number onto the post office's website, it would always show that the seller had never brought the item to the post office to be shipped. I called Amazon's customer service several times, and the seller would tell Amazon that the postal service damaged the item in transit. Obviously that was a lie. The seller then said they would reship the item, so I asked for a tracking number, which they refused to supply. It ended up where they just stopped responding to me all together, and I had to put in for a refund. In the meantime, my tile guy has been on hold for over a month now. The tile was all installed, but it was waiting on the grout, and I needed this particular color to match the rest of the house. The color has been discontinued, so I'm very limited on where I can get it. Now they've wasted a month of my time, and I have to try to find it somewhere else.

Michael Cortezon Google

3 years ago

Response to seller: I'd like to clarify a few things. 1) I called the number you listed dozens of times without response. I really would have liked to speak with you. 2) Not only were the package and contents smashed, moldy, and water damaged, as previously mentioned, it was also missing several parts of the kit that should have been included. 3) The only thing sent resembling a return label was a printable label with your address. Despite many inquires, you refused to provide a prepaid shipping label and I had to pay an additional $180 to ship the package back. 4) Lastly, I had to call Amazon a total of 3 times over more than a week after the package was returned to get a refund. I ordered a Schluter shower kit from this company through Amazon. The kit arrived smashed, water damaged, missing parts, and had evidence of mold. All of this damage was beneath the tape applied by the seller. I requested a return and was denied a prepaid shipping label and had to pay nearly $180 in shipping. The seller would not respond to requests for the refund of the item or shipping. Finally, after more than a month, Amazon was able to refund the cost of the kit and shipping as the seller would not respond. I attempted to contact the seller dozens of times without any response. I strongly discourage giving this company your business.

alan alion Google

6 months ago

BAD CUSTOMER SERVICE! We placed an order yesterday, and the website offered next-day air shipping. Today at 12:01 PM, we received confirmation of the charge for the tool, only to find that our order was canceled without any explanation. This is unacceptable and reflects poorly on your business practices. Please refrain from responding with excuses, as seen in your numerous one-star reviews.

Bill Terrienon Google

a year ago

DO NOT BUY ANYTHING FROM THIS COMPANY!! CUSTOMER SERVICE IS NON-EXISTENT. I purchased a bathtub wall surround kit through Amazon from this company. The project was canceled so I needed to return it. The UPS return cost was excessive and the company's return instructions that were sent with the kit said to contact them for an alternate resolution if the return cost was over $30. I called the number listed on their return instructions many times over the course of a week and every call immediately went to voice mail. I left several messages and none were returned. I didn't want free return shipping just a reduced rate that they indicated they could arrange. What reputable company refuses to accept returns of their products? The measure of a competent business is responsiveness and good customer service. This company has none of that. I'd give them zero stars if I could.