Coastal Pool Service and Maintenance, Inc Claim this business

Melissa Fortuneon Google

5 months ago

We’ve had a few services over the years, and this one by far the worst of them all. I actually considered reaching out to the owner, but wasn’t even sure who it was and if it was the person that services our pool or not. After calling a heater service (just had one out for a minor heater leak), then it stopped working altogether. The tech servicing the heater knew the heater stopped due to a flow issue, which was confirmed when he pulled the filter out. I was shocked when he showed me. He added in his report it was the dirtiest he had ever seen; It looked caked. In fact, it was. It was so bad, when I used a basic spray nozzle to attempt to clean it, it flaked off chunks of dirt embedded in the exact shape of the filter. I thought it was pieces of filter coming off, but it was just chunks of dirt and debris. When my husband text the technician it was explained that it was at the end of its life, and did explain it weighs a lot more etc. However, my question is why did you allow it to get to this point? Why was it this filthy? Why not let us know way before it is clogged to the point I have to pay a heater repair person to come out? We would never hesitate to pay to replace it if we had known, it was the fact we weren’t told, likely because it was mostly ignored. I wish that was the main issue, but it isn’t. Unfortunately it is enough and it cost us extra money just to have another person troubleshoot the problem. We will be moving to a new home soon. A new pool, and definitely will be a new company. The point is, we are fine knowing the first filter of a new build may get bad quick (such as the current), but neglecting cleanings and communication so we can properly keep up and avoid issues going further, is completely irresponsible. Super frustrated and disappointed. Pic references…the dirtiest to when it was removed from its housing, to when I attempted to clean with regular hose attachment, then a lower pressure, pressure wash. We ended up picking up a new one at a local place later that day.

Joe Fitzpatrickon Google

6 years ago

After interviewing a number of pool contractors i chose Coastal to renovate my pool and lanai deck. Coastal resurfaced the pool, replaced the pool tile, and installed pavers over the Lanai's badly deteriorated river rock deck. I was very impressed with the quality of work, adherence to the promised schedule, and constant follow up during the job to assure I was satisfied. i recommend this company without reservation. After the renovation I contracted with Coastal for their weekly pool maintenance. Their service techs clearly know what they are doing as my pool remains clear and sparkling.

Joann Healeyon Google

a year ago

We have a 12 unit condo. And they have been taking care of our pool for over 10 years. We have never had a problem with the pool turning green or being dirty. If we have any questions or concerns we call and they come within a 24 hour period. Thank you to the staff especially Kyle

William Leonhardton Google

6 years ago

I use them as my weekly maintenance company and have been pleased with their consistency, customer service and dependability. When I wanted to install a heat pump for my pool, I priced around and looked at various products. Coastal not only came in with a strong price, they told me why the particular brand they recommended was the best for my pool. My heater was neatly and correctly installed in 5 days! Keep up the good work!

Stephen Shireson Google

4 years ago

Starting with a first visit by Nasha to discuss our pool renovation project we felt that Coastal Pool Renovations could be a good company. When she came the next time we were very pleased with her advice and suggestions, so much so, that we agreed to sign the Pool Renovation agreement. Soon after we had an email to let us know that the materials (tiles, lining material etc) would be available within about 4 weeks. Sure enough, 4-5 weeks later we had a call to let us know that they would deliver all of the materials onto our drive that week. Early the following week they started the job in earnest, from taking the old tiles off the walls to finalizing putting the new tiles on the walls and re-coating the spa, pool wall and bottom. The entire job was finished and the pool was re-filled within 7 days after starting the work. Everything now looks wonderful from the tiles, wall and bottom coating to the replacement lighting and jets. Throughout all the work the owner of Coastal Pool Renovations, Randy, came each day to review progress and to check if we were happy with their work. Now we have weekly visits from his staff to check the pool and carry out cleaning the walls/bottom and checking that the water chemistry is correct. Finally, we consider that the overall price we paid represented good value, particularly as they also did several extra jobs (e.g replace a valve) that were not budgeted.